LIVE VIDEO DETAILING
Live video detailing is a live, person-to-person detail conducted via web and phone. Because it’s available on-demand when the HCP wants to interact, the average inbound video detail lasts 10 minutes.
The HCP sees and hears the Publicis Touchpoint Solution’s video representative via a webcam link. The representative hears the HCP via phone. During the video detail, the representative can display on the HCP’s computer the approved content appropriate to answer the HCP’s questions.
Most video details are initiated on-demand by an HCP who clicks on a Brand-site web link.